Privacy Policy

Privacy Policy

Last updated: August 28, 2026

This Privacy Policy explains how Hubei Sihai Cross-Border E-Commerce Co., Ltd., operating the Pratensia brand (“Pratensia”, “we”, “us”, or “our”), collects, uses, discloses, and protects personal information when you visit pratensia.com, purchase our products, contact us, or otherwise interact with our services.

1. Who We Are

Pratensia is operated by:

Hubei Sihai Cross-Border E-Commerce Co., Ltd.

Shop F2-08, 2nd Floor, Building 1,
Huangshi Linkong Business Industrial Park,
No. 17 Daquan Road, Huahu Subdistrict,
Huangshigang District, Huangshi, Hubei, China

Phone: +86 13265531697
Email: support@pratensia.com
Website: pratensia.com

Where applicable, Hubei Sihai Cross-Border E-Commerce Co., Ltd. acts as the controller or business responsible for the personal information described in this Privacy Policy.

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

Information you provide to us

This may include:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Order and purchase information

  • Account information

  • Messages, enquiries, return requests, and customer support communications

  • Marketing preferences

  • Other information you choose to provide

Payment information is generally processed by Shopify and/or our payment service providers. We may receive transaction-related information necessary to process, confirm, refund, or otherwise administer your order, but payment card processing may be handled directly by those providers.

Information collected automatically

When you visit or use our Site, we and our service providers may automatically collect information such as:

  • IP address

  • Browser and device information

  • Operating system

  • Approximate location derived from IP address

  • Time zone

  • Pages and products viewed

  • Referring websites or search terms

  • Interactions with the Site

  • Cookie identifiers and similar technologies

  • Log and diagnostic information

We may use cookies, pixels, tags, web beacons, log files, and similar technologies for essential Site functionality, analytics, security, personalization, and advertising, subject to applicable law and your available privacy choices.

3. How We Use Personal Information

We may use personal information to:

  • Process and fulfil orders

  • Process payments and refunds

  • Arrange shipping and delivery

  • Send order confirmations and transactional communications

  • Provide customer service

  • Handle returns, refunds, disputes, and complaints

  • Detect, investigate, and prevent fraud, security incidents, and misuse

  • Maintain and improve the Site

  • Understand how customers use our Site

  • Measure the effectiveness of marketing and advertising

  • Send promotional communications where permitted and consistent with your preferences

  • Comply with legal, tax, accounting, regulatory, and enforcement obligations

  • Establish, exercise, or defend legal claims

Where applicable law requires a legal basis for processing, we rely as appropriate on performance of a contract, compliance with legal obligations, legitimate interests, consent, or another basis permitted by applicable law.

4. How We Share Personal Information

We may disclose personal information to service providers and other parties that help us operate our business, including:

  • Shopify, which provides our e-commerce platform

  • Payment processors

  • Shipping, fulfilment, and logistics providers

  • Customer support providers

  • Hosting, technology, and security providers

  • Analytics providers

  • Advertising and marketing providers

  • Professional advisers such as accountants, auditors, and legal advisers

Shopify processes personal information in connection with the services it provides to merchants and shoppers. You can learn more by reviewing Shopify’s official Privacy Policy.

We may also disclose information where reasonably necessary to:

  • Comply with applicable laws, regulations, court orders, subpoenas, or lawful government requests

  • Investigate suspected fraud or unlawful activity

  • Protect the rights, property, or safety of our customers, our business, or others

  • Establish, exercise, or defend legal claims

  • Complete a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction, subject to applicable legal requirements

We do not authorize third parties to use personal information for purposes unrelated to the services they provide to us unless permitted by applicable law.

5. Advertising and Cookies

We may work with advertising and analytics providers to understand Site activity and, where permitted, provide or measure advertising.

Depending on your location and the technologies we use, you may be able to manage advertising preferences through the relevant provider’s privacy or advertising controls.

For Meta services, users may manage relevant advertising preferences through Meta Accounts Center and Ad Preferences.

For Google services, users may manage relevant advertising preferences through Google’s advertising and privacy controls.

You may also manage cookies through your browser settings and, where available, through privacy or cookie controls displayed on our Site.

Blocking certain cookies may affect some Site functions.

6. International Data Transfers

Because we operate internationally and use service providers located in different countries, personal information may be processed or stored outside the country or region where you live.

Where applicable law requires safeguards for international transfers, we will rely on appropriate contractual, organizational, legal, or other permitted transfer mechanisms.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.

Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.

8. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have rights concerning your personal information, which may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Request restriction of certain processing

  • Object to certain processing

  • Withdraw consent where processing is based on consent

  • Request portability of certain information

  • Opt out of certain marketing communications

  • Exercise other rights provided by applicable privacy law

  • Submit a complaint to an applicable data protection or regulatory authority

These rights may be subject to legal exceptions and verification requirements.

To submit a privacy request, contact us at support@pratensia.com.

We will not unlawfully discriminate against you for exercising rights available under applicable law.

9. Marketing Communications

If you receive promotional emails from us, you may unsubscribe using the unsubscribe mechanism provided in the message or by contacting us.

Even if you opt out of promotional communications, we may still send non-promotional communications relating to your orders, transactions, customer service requests, or legal matters.

10. Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information.

However, no online transmission or storage system can be guaranteed to be completely secure. Nothing in this section limits any responsibility that cannot lawfully be excluded or limited.

11. Children

Our Site is not intended to be used by children in circumstances where collection of their personal information would require parental or guardian authorization that has not been obtained.

If you believe a child has provided personal information to us in violation of applicable law, please contact us so that we can review the matter and take appropriate action.

12. Third-Party Websites

Our Site may contain links to websites or services operated by third parties.

Their privacy practices are governed by their own policies, not this Privacy Policy. We encourage you to review the privacy notices of third-party services before providing personal information to them.

Nothing in this section excludes any responsibility we may have under applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal requirements, or privacy practices.

When appropriate, we will update the “Last updated” date and provide any additional notice required by applicable law.

14. Applicable Privacy Laws and Mandatory Rights

This Privacy Policy is intended to operate consistently with privacy and data protection laws that apply to our processing activities.

Nothing in this Privacy Policy is intended to waive, restrict, or exclude any privacy or consumer right that cannot lawfully be waived, restricted, or excluded under the law applicable to you.

If a provision of this Privacy Policy conflicts with a mandatory requirement of applicable law, that mandatory requirement will prevail to the extent of the conflict.

15. Contact Us and Complaints

For questions about this Privacy Policy, requests concerning your personal information, or privacy-related complaints, contact:

Company Information

Brand
Pratensia

Company Name
PENGJIELIMR INC

Company Address
1133 School St
Pueblo, CO 81006
US

Contact Information
+1 478-394-3089

Email
support@pratensia.com

Website
pratensia.com

We will review privacy complaints in good faith and respond in accordance with applicable legal requirements.

Where applicable, you may also have the right to complain to a competent privacy or data protection authority in your place of residence.